Kenect Reviews

Kenect connects dealership management system data to frontline text, voice, and web messaging.

Setup starts by linking existing DMS profiles, which pulls active vehicle records and open repair orders into a central team inbox. When shoppers or vehicle owners reach out after hours, an automated receptionist fields calls and turns website leads into active SMS threads.

During the workday, service advisors handle multiple repair updates simultaneously from desktop or mobile apps instead of playing phone tag. Advisors send photo estimates, confirm warranty jobs, and broadcast recall campaigns to segmented owner lists. Once work wraps up, dispatching a text-to-pay link lets customers settle invoices on their phones before vehicle pickup. The workflow wraps by triggering review requests immediately after payment, directing happy customers to public review channels while filtering private disputes away from manufacturer survey scorecards. You end up with fewer telephone interruptions across service bays and faster repair order turnaround.