SugarCRM Reviews
Close more B2B deals and spot account risks earlier by combining sales automation with direct ERP data and predictive suggestions.
Support offered by SugarCRM
EmailHelp center
Companies using SugarCRM
Creative FoamEssendant Office ProductsFSI office
SugarCRM coordinates sales pipelines and customer accounts for mid-market B2B companies, particularly in manufacturing and distribution. Rather than forcing teams into rigid workflows, it ties directly into back-office ERP systems and flags deal risks with predictive suggestions.
Sales reps use it daily to log notes offline in the field and prepare quotes. It suits established operations needing flexible customization without hiring a dedicated army of consultants.
SugarCRM Key Features
- Domain-specific AIFinds hidden opportunities, flags at-risk deals, and recommends next best actions.
- Centralized data platformConsolidates customer, product, and sales data into a single location.
- Automated sales workflowsDelivers predictable processes and uses no-code or low-code configurations to build custom workflows.
- Adaptable CRM platformFlexible and customizable platform that adapts to specific business processes and data needs.
- ERP and system integrationsSeamlessly connects with modern and legacy systems, including over 180 ERP integrations.
SugarCRM Pricing
Standard
$59Per user per month, billed annually
Everything sellers need to get started.
- 15 user minimum
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mobility
- Basic support
- Mail & calendar integration
Most popular
Advanced
$85Per user per month, billed annually
Smarter workflows, deeper visibility.
- 15 user minimum
- Mail & calendar integration
- Case management
- Bug tracking
- Standard support
- Sugar Intelligence
- sales-i
- Smart Guides
Premier
$135Per user per month, billed annually
The ultimate guided selling experience.
- 15 user minimum
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- Enhanced support
- LinkedIn connector
Pricing is sourced from SugarCRM's website and may be out of date — check their site for current pricing.
Company
Founded2004
Based inSan Francisco, USA
OwnershipAcquired
Total raised$104M
Latest roundPrivate Equity · 2018
Notable investors
Accel-KKRDraper Fisher JurvetsonWalden InternationalNew Enterprise AssociatesGoldman Sachs
