Tidio Reviews
Deploy conversational AI agents and live chat to answer customer questions accurately, capture leads around the clock, and organize incoming support tickets.
E-commerce stores and small support teams use this platform to balance automated customer self-service with live human assistance. Setup begins by adding the chat widget to a website and feeding verified product documentation, FAQs, and support articles into the Lyro AI agent. You configure basic routing rules, connect inbox channels, and link back-end systems via webhooks or native integrations without needing complex code.
Daily operations center around a unified inbox where team members monitor live conversations and jump into priority chats. The bot answers recurring buyer questions about order tracking, refunds, and product availability directly in the widget. When a question falls outside the trained documentation, the system passes the ticket directly to an active agent with the entire dialogue context intact.
Over time, teams resolve up to 67 percent of routine queries automatically without hiring round-the-clock staff. Support reps avoid inbox fatigue from repetitive inquiries, while buyers get accurate responses within seconds across different time zones.
Tidio Key Features
- Lyro AI AgentProvides reliable, conversational, human-like responses trained on verified data sources aligned with your brand voice.
- Organized Help DeskStreamlines customer support workflows with an intuitive interface, smart AI capabilities, and native integrations.
- Proactive AutomationsUses Flows and Lyro Smart Actions to capture leads, book calls, and drive sales 24/7.
- Support Task AutomationAutomates routine support tasks so human agents can focus on priority customer cases.
- Deep System IntegrationsConnects with over 120 tools and systems using REST APIs, webhooks, JS actions, and Model Context Protocol (MCP).
Tidio Pricing
- 50 Billable conversations
- 50 Lyro AI Agent conversations (lifetime)
- 100 Flows visitors reached
- 10 Seats
- Live Chat & Ticketing
- Email management system
Handle all customer conversations in one tool. Reply faster with smarter features.
- 100 Billable conversations
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Live chat channels
Deliver faster replies with smart automation and seamless collaboration.
- From 250 Billable conversations (up to 2 000)
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale.
- Custom Billable conversations
- Custom number of seats
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- OpenAPI
- Pay by wire transfer
Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.
- Custom Billable conversations
- From 3 000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
- Lyro AI as a managed service
- Slack support
- SSO & Compliance
Pricing is sourced from Tidio's website and may be out of date — check their site for current pricing.
