Help Scout Reviews
Manage customer emails, live chat, and help center articles in one unified platform with built-in AI assistance and automated workflows.
Support offered by Help Scout
Live chatEmail
Growing businesses and digital teams use this customer service platform to manage incoming requests across multiple channels. It consolidates shared inboxes, live chat widgets, and self-service documentation into a tidy workspace.
- What it does: Combines email ticketing and live chat with built-in AI that summarizes threads, drafts replies, and handles repetitive questions.
- Who uses it: Over 12,000 customer service teams, software startups, and online stores.
- How it is priced: Per-user monthly or annual subscription plans with a free trial available.
- What it connects to: Integrates with more than 100 tools, including Shopify, Slack, and CRM systems.
A clean alternative to complex help desks that keeps team communication simple and fast.
Help Scout Key Features
- AI-powered assistanceRecap long threads, draft, edit, and translate replies, or use AI agents to resolve customer interactions.
- Beacon embeddable support hubProvide 24/7 self-service AI answers, live chat, email support, and conversation history in an embeddable widget.
- Targeted in-app messagingOnboard customers, share product updates via banners and modals, and collect feedback and NPS surveys in context.
- Comprehensive reportingAnalyze conversation volume across channels, track queue response times, and monitor overall team performance.
- Automated workflowsAutomatically route conversations to the right team members, prioritize urgent requests, and organize queues with custom views.
- Multi-channel inboxesGive departments dedicated inboxes and consolidate messages from email, social media, and Shopify into one place.
- 100+ tool integrationsSeamlessly connect your support workflows with your existing software and favorite tools.
Help Scout Pricing
Free
Free
For teams that just need the basics.
- Up to 5 users
- 1 Inbox
- 1 Docs site
- 100 contacts/mo
- 10 saved replies and tags
- 10 articles
- 1 Beacon support hub
- 30-day reporting history
Standard
$25per user/mo
For growing teams looking to automate more tasks and move beyond email.
- Up to 25 users
- 2 Inboxes (additional Inboxes $10/mo)
- 2 Docs sites (additional sites $20/mo)
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- One basic SLA policy
- 150 basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- 5 Beacons
- 2-year reporting history
Most popular
Plus
$45per user/mo
For teams managing higher volume and complexity across multiple channels.
- Up to 50 users
- 5 included light users
- 5 Inboxes
- 3 Docs sites
- 500 advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot integrations
- Internal teams
- Group conversations by company
- Unlimited Beacons
- All-time reporting history
Pro
$75per user/mo
For teams that need the highest level of scale and security.
- Unlimited users (minimum 10)
- 15 included light users (up to 50)
- 10 Inboxes
- 5 Docs sites
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types (round robin + load balanced)
- SSO/SAML
- HIPAA compliance
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Pricing is sourced from Help Scout's website and may be out of date — check their site for current pricing.
Integrations
Shopify
Company
Founded2011
Based inBoston, USA
OwnershipPrivate
Notable investors
Foundry GroupTechstars
