gorgias Reviews
Resolve support inquiries and recover cart sales by combining live order context with conversational ecommerce automation across all channels.
Gorgias handles inbound support and buyer messaging for fast-growing online retailers and direct-to-consumer merchants. Support leads and store operators hire the software to centralize messages from email, chat, SMS, and social media into one shared workspace. Agents see full order histories from platforms like Shopify alongside every ticket, allowing them to issue refunds, update addresses, and apply discount codes without switching browser tabs.
An integrated AI agent trained on store policies handles repetitive tracking and returns inquiries automatically. When shoppers need guidance on fit or inventory, the system routes the thread to human agents with context, helping teams convert casual browsers into repeat buyers.
- High-volume Shopify support teams
- Omnichannel ticket consolidation
- Automated order tracking inquiries
- Proactive onsite sales chat
- Subscription issue resolution
Deep store integrations turn everyday customer service queues into a measurable channel for store sales.
gorgias Key Features
- Unified AI Agent and HelpdeskCombines AI automation and helpdesk tools in one platform to resolve routine inquiries and share context.
- Omnichannel inboxConsolidates email, chat, SMS, WhatsApp, Instagram, and Facebook into a single view.
- Native Shopify integrationAccess order, customer, and product data directly inside the ticket without switching tools.
- In-conversation actionsCancel orders, apply discounts, or upsell products directly within customer conversations.
- Proactive AI recommendations and smart escalationEngages shoppers with timely recommendations and hands off to human agents with full context when needed.
- Revenue attribution reportingTracks and displays the exact revenue generated through support and sales interactions.
- 300+ ecommerce integrationsConnects out of the box with platforms and tools like Klaviyo, Recharge, and Yotpo.
