Zoho CRM Reviews

Name: Zoho CRM
Brand: Zoho CRM
Rating: 4 (1 reviews)

4.0· 1 verified review

Sales teams get automated pipeline tracking, pre-built AI agents, and over 1,200 app connections to qualify leads and speed up deal cycles.

Companies using Zoho CRM

CityDanceDoctors ImplantsBernard HealthRelayWay.comSummit EnergyLubrication Engineers

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4.0

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Bilal Liaqat

6 days ago

Manage Customer Relation And Leads With Efficiencey.

We use Zoho CRM for managing Leads for tracking running marketing campaigns and customer relation. When someone fills our website form and respond to an ad it automatically notify, add as a lead. We can track all the details from where person came from and whether the lead eventually to became a customer which helps to generate sales faster. With Zoho CRM I can keep our marketing and sales information in one place instead of keeping sales leads in Excel and customer information from any third party app. It also support sales automation which let me automate the assigning lead and to send follow ups. The only one limitation I found in it become complex when a new user from our start using advanced customization, automation, and integration. So more advanced process is required for training additional for knowledge.

Pros

Campaign tracking feature I like which connects campaigns contacts and leads to see actual business sales produced by simply clicking.

Cons

The UI can be more easy to use which can be more helpful for marketers for managing advanced automation more quickly.

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Recommends

Connecting with over 1,200 apps, Zoho CRM pairs pipeline automation with built-in Zia AI agents for lead qualification and quoting. It offers deep customisation for growing sales teams without enterprise pricing.

Zoho CRM Key Features

AI-powered lead qualificationDeploy AI agents that prospect, research, and qualify leads automatically.
Intelligent sales automationAutomate follow-ups, approvals, and contextual suggestions to keep sales pipelines moving.
Zia automation assistantEngage critical touchpoints from queries to quotes with conversational AI automation.
Pre-built agent storeDiscover, hire, and deploy ready-to-use Zia agents for various business use cases in minutes.
Custom agent studioBuild custom AI agents in Zia Agent Studio or via CLI with tools like Cursor, VS Code, and Claude Code.
MCP platform connectivityConnect Zoho CRM with AI tools like Claude and ChatGPT for bespoke sales operations.
1,200+ app integrationsIntegrate with everyday business tools including QuickBooks, Mailchimp, Shopify, WhatsApp, and Zapier.