Zoho CRM Reviews
Sales teams get automated pipeline tracking, pre-built AI agents, and over 1,200 app connections to qualify leads and speed up deal cycles.
Companies using Zoho CRM
CityDanceDoctors ImplantsBernard HealthRelayWay.comSummit EnergyLubrication Engineers
Connecting with over 1,200 apps, Zoho CRM pairs pipeline automation with built-in Zia AI agents for lead qualification and quoting. It offers deep customisation for growing sales teams without enterprise pricing.
Zoho CRM Key Features
- AI-powered lead qualificationDeploy AI agents that prospect, research, and qualify leads automatically.
- Intelligent sales automationAutomate follow-ups, approvals, and contextual suggestions to keep sales pipelines moving.
- Zia automation assistantEngage critical touchpoints from queries to quotes with conversational AI automation.
- Pre-built agent storeDiscover, hire, and deploy ready-to-use Zia agents for various business use cases in minutes.
- Custom agent studioBuild custom AI agents in Zia Agent Studio or via CLI with tools like Cursor, VS Code, and Claude Code.
- MCP platform connectivityConnect Zoho CRM with AI tools like Claude and ChatGPT for bespoke sales operations.
- 1,200+ app integrationsIntegrate with everyday business tools including QuickBooks, Mailchimp, Shopify, WhatsApp, and Zapier.
Zoho CRM Pricing
Free
Free
Forever free
- Contact management
- Follow-up reminders
- Workflow automation
- Up to 10 custom email templates
- Tasks, meetings & calls tracking
- Data import and export (up to 10 exports)
- Standard reports
- 5000 API calls/day
- Mobile apps
Standard
₹800/user/month
Small team, getting started
- Email integration & mass emails
- Built-in calling
- Multiple sales pipelines
- Calendar integration
- Data capture via forms
- Sales forecasting
- Data enrichment
- Custom modules
- HIPAA compliance
- Gmail and Outlook integration
- Slack, Zoom, Teams integration
Most popular
Professional
₹1,400/user/month
Growing team, needs automation
- AI agents
- Process management
- Inventory management
- Predictive intelligence
- Unlimited reports
- Configure, Price, Quote (CPQ)
- Custom portals
- Customer journeys
- Web-to-case forms
- Customer portals
- Google Ads integration
Enterprise
₹2,400/user/month
Running a mature sales org
- Multi-team management
- Reporting hierarchy
- Custom buttons and functions
- Extended field types
- Sequential data collection
- Approval process
- Account Based Marketing
- Developer sandbox
- Field-level encryption
- Extended AI capabilities (Zia)
- QuickBooks integration
Bigin Express
₹2,400/user/month
First-timer, moving from spreadsheets
- Sales pipeline
- Email integration
- Built-in calling
- Calendar integration
- Appointment scheduling
- Social Ads integration
- Payment collection via Stripe and PayPal
- Custom fields
- Tags
- QuickBooks integration
Pricing is sourced from Zoho CRM's website and may be out of date — check their site for current pricing.
Integrations
QuickBooksAdobe SignPandaDocMailchimpShopifyZapierDropboxWhatsAppGmailOutlookSlackZoom
Company
Founded1996
Based inChennai, India
OwnershipBootstrapped
