Coveo Reviews
Unify enterprise search with generative answers and tailored recommendations across commerce, customer service, and digital workplace experiences.
Companies using Coveo
SalesforceAdobeSAPZoomNespressoF5 Networks
Modern enterprises manage vast amounts of fragmented data across siloed applications, making it difficult for customers and employees to find accurate information quickly. The platform addresses this complexity by unifying data sources and layering intelligent search, generative answering, and real-time recommendations over existing digital touchpoints.
It connects directly to commerce engines, customer support desks, digital experience platforms, and internal intranets without requiring major infrastructure overhauls. By interpreting user intent and context, it surfaces relevant results that increase digital sales, drive case deflection in support centers, and improve workplace productivity.
- Generative Answering: Generates verified, source-attributed responses in real time for customer support inquiries and website searchers.
- AI Commerce Discovery: Boosts conversion rates and average order values through intent-based product search and dynamic recommendations.
- Customer Service Deflection: Supplies self-service portals and support agents with relevant knowledge to resolve support cases faster.
- Workplace Knowledge Unification: Indexes content across internal software tools like Salesforce, SharePoint, and Jira so teams locate answers instantly.
- Enterprise Connectors: Integrates securely with existing tech stacks while strictly maintaining role-based permissions and access controls.
Coveo Key Features
- AI CommercePowers product discovery at scale for B2B and B2C to turn search into revenue and margin.
- AI ServiceDelivers generative AI self-service and equips support agents with real-time answers to lower costs and boost CSAT.
- AI WebsitePersonalizes web experiences across any CMS or DXP to increase engagement, lower bounce rates, and capture leads.
- AI WorkplaceProvides unified answers from all enterprise systems and sources, personalized by role, location, and intent.
- Integrations and ConnectorsSecurely indexes content across existing tech stacks at scale without requiring migrations or causing disruption.
- Coveo MCP ServerConnects AI agents directly to enterprise data.
Company
Founded2005
Based inQuebec City, Canada
OwnershipPublic
Total raised$340M
Latest roundIPO · 2021
Notable investors
OMERS Growth EquityEvergreen Coast CapitalElliott ManagementFonds de solidarité FTQBDC CapitalTandem Expansion Fund
