Conduit

Build and deploy advanced AI agents to manage your customer conversations across both text and voice. These agents are designed to handle customer service and sales inquiries from start to finish, intelligently escalating only the most critical moments to your human team. This allows your staff to focus on high-value interactions while the AI manages the rest.

The platform is built for growth and offers a suite of powerful features:

• Orchestrate Complex Workflows: Define and automate multi-step, intricate conversations across all your communication channels.
• Unified AI-Native Inbox: When automation isn't enough, your team can seamlessly take over conversations from a single inbox. You can also teach the AI directly from the inbox to automate future scenarios.
• Adaptive Learning Agents: Your agents continuously improve. Sync with external knowledge bases, provide full conversational context, and ensure they follow company policies reliably.
• Voice AI & Custom Tools: Deploy human-like voice AI agents to handle calls 24/7. Equip your agents with custom tools to retrieve data and perform tasks in external systems like Salesforce, Shopify, and Guesty.
• Actionable Insights: Use detailed reporting and AI-driven insights to monitor, evaluate, and continuously optimize your automated conversations for better performance.