Canny Reviews
Collect customer feedback from sales calls, support tickets, and public boards to prioritize product roadmaps and close more deals.
Managing user requests across disjointed channels often leads to vocal minorities dictating the roadmap. This feedback management platform helps software teams consolidate suggestions from support chats, sales calls, and community boards into a centralized workspace tied directly to business metrics.
Built for product managers, customer success teams, and SaaS founders, the platform scans conversations to surface feature requests automatically. By linking customer feedback with account values, teams can prioritize backlog items based on revenue potential rather than guesswork, while keeping users informed as features move from development to release.
- Autopilot Capture extracts feature requests from tools like Slack, Intercom, and Gong without manual logging.
- Revenue-Based Prioritization connects CRM account values to specific requests to highlight features that move deals forward.
- Public and Private Boards let users submit ideas, upvote community requests, and track planned developments.
- Automated Status Updates notify customers automatically when their requested features are scheduled or launched.
- AI Organization groups similar requests and deduplicates incoming feedback to keep the backlog tidy.
Canny Key Features
- Automated AI feedback captureUses AI Autopilot to read sales and support conversations across tools like Gong, Intercom, and Slack to capture feedback.
- Revenue-based prioritizationQuantifies feature gaps and aligns roadmap decisions with customer demand and revenue impact.
- Public feedback boardsAllows customers to share ideas, vote on requests, and view upcoming roadmap items in a feedback portal.
- Voice of customer trackingGathers customer signals across channels to reduce churn, spot expansion opportunities, and grow accounts.
- Canny MCP integrationEnables users to access and take action on Canny feedback data directly in AI tools like Claude and ChatGPT.
- Workflow integrationsConnects seamlessly with existing customer service, project management, and communication tools.
Canny Pricing
For teams getting started with AI-powered feedback capture
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
- 5 managers
- Unlimited contributors
- Unlimited boards
- Autopilot AI feedback discovery and deduplication
Connect feedback to revenue with advanced reporting and workflows
- 100+ tracked users
- PM integrations
- Advanced privacy
- 10 managers
- Unlimited contributors
- Unlimited feedback & boards
- Changelog and private boards
- User segmentation and custom fields
Tie feedback to opportunity revenue at enterprise scale
- 5,000+ tracked users
- SSO integrations
- CRM integrations
- Custom manager seats
- Unlimited contributors
- Advanced portal privacy
- Remove branding & email whitelabel
- SOC 2 compliance & security review
Pricing is sourced from Canny's website and may be out of date — check their site for current pricing.
