Bitrix24 Reviews
Replaces disconnected SaaS subscriptions with flat-rate CRM, project tracking, telephony, and internal messaging in one shared workspace.
This system rejects the modern software model of specialized single-purpose apps sold on a per-seat basis. Instead of forcing teams to assemble separate subscriptions for pipelines, project boards, and chat, it bundles CRM, task management, internal communication, and HR tools into a unified platform sold at flat-fee tiers. Lead scoring, telephony, time tracking, and document collaboration live under the same hood.
Mid-sized companies and growing agencies reach for Bitrix24 when per-user SaaS licenses become too expensive to maintain across growing headcounts. It fits organizations that want their customer records, billing workflows, and internal task queues connected by default without building custom API bridges.
It does not suit design-conscious teams or specialists who require deep, category-leading niche tools. The sheer density of modules creates a steeper learning curve, making it a poor match for small squads that prefer lightweight, isolated apps.
Bitrix24 Key Features
- Team collaboration and communicationConnect your organization using chats, video calls, online meetings, shared calendars, drive storage, and online documents.
- CRM and sales automationTrack leads, deals, and contacts while managing invoices, online payments, and automated sales workflows.
- Task and project managementOrganize work with Kanban boards, Gantt charts, Scrum frameworks, time tracking, and task templates.
- Website and online store builderCreate mobile- and SEO-friendly websites, online stores, and web forms with built-in CRM integration.
- HR and workflow managementHandle employee directories, worktime tracking, absence management, approvals, and no-code RPA automation.
- AI-powered app creationBuild custom apps, agents, chatbots, and business tools using conversational AI prompts.
Bitrix24 Pricing
A no-cost way to explore Bitrix24 before upgrading
- for 1–2 users
- 5 GB storage
- Basic CRM (deals, contacts)
- Tasks (Kanban, Gantt)
- Shared calendars
- Chat & video calls
Works for solo preneurs or small teams getting off the ground
- includes 5 users
- 24 GB storage
- Sales pipelines
- Recurring deals
- Email integration
- Telephony
- Web form designer
- Website builder
Best for mid-sized businesses, expanding their operations
- includes 50 users
- 100 GB storage
- Sales automation
- Unlimited leads
- Invoices & estimates
- Online payments
- WhatsApp marketing
- E-commerce
- Unlimited projects
- Unlimited boards
Ideal for scaling companies – with automation and AI everywhere
- includes 100 users
- 1 TB storage
- AI-powered sales
- Call tracking
- Email marketing
- Workflow automation
- Ad automation
- Analytics & reporting tools
- Task automation
- Robotic Process Automation (RPA)
- E-signature
- Booking
- HR management tools
- Employee hours tracking
Maximum data protection, speed, and unlimited business growth
- includes 250 users (scalable up to 10,000 users)
- 3 TB storage (scalable up to 30 TB)
- Unlimited branch accounts
- Centralized management
- Distributed servers
- SOC-compliant AWS hosting
- High-performance cluster
- API boost
- Encryption at rest
- Dynamic load balancing
- 99.95% SLA guarantee
- Active Directory integration
- Login history
- 30-day backup period
- Multi-level permissions
- Custom branding
- Priority customer support
Pricing is sourced from Bitrix24's website and may be out of date — check their site for current pricing.
