richpanel Reviews
Manage all ecommerce support channels from one inbox. Use AI to automate 30% of tickets, lower costs, and improve CSAT scores with a money-back guarantee.
Richpanel is an AI-first customer service platform built to address the unique challenges of ecommerce businesses. It helps you manage all your customer conversations from email, live chat, and social media in a single, unified inbox. This eliminates the need to switch between different tools and provides a complete view of every customer interaction.
The platform's core strength lies in its automation capabilities. You can create a self-service portal that allows customers to track orders, initiate returns, and find answers to common questions on their own, 24/7. This significantly reduces the number of repetitive tickets your team has to handle. Key features include:
- AI Sidekick: Assists agents by auto-replying to simple queries and drafting responses for complex ones.
- Voice of Customer AI: Analyzes conversations to provide actionable insights into customer sentiment and product feedback.
- Social Media Moderation: Automatically hides spam and harmful comments from your social channels.
Richpanel is so confident in its ability to deliver results that it offers a no-risk guarantee: achieve at least 30% ticket automation and 30% cost savings within the first 60 days, or you receive a full refund. They also provide a dedicated success kit to ensure a smooth migration from platforms like Gorgias or Zendesk in as little as two weeks.
